Which factor should be considered when evaluating a move to a shared service provider?

When evaluating a move to a shared service provider, considering the agency's computing platform capabilities is essential. This factor is crucial because shared service arrangements often rely on specific technologies and systems to efficiently provide services. If the agency's current computing infrastructure is not compatible with the shared service provider's technology, it can lead to inefficiencies, increased costs, or even project failures.

Understanding the computing platform capabilities ensures that the agency can effectively integrate its operations with the provider's systems. It also helps to assess whether the agency will need to invest in upgrading its technology or whether it can seamlessly transition to utilizing the shared services. Given that shared services often involve collaboration across different organizations, having a compatible and robust computing platform is vital for ensuring smooth operations and data exchanges.

Overall, the alignment of computing platforms between an agency and a shared service provider is a foundational element that impacts the scalability, performance, and ultimately the success of the shared service model.